Frequently Asked Questions…

How does Soft Tissue Therapy differ from normal massage?

My aim through Soft Tissue Therapy is to look at what you need and use relevant techniques to assist you in achieving your goals whether you are carrying an injury, experiencing work-life discomfort or training hard and need some help with recovery. 

I’m not sporty, can I have a sports massage?

Yes, anyone can benefit from Soft Tissue Therapy / Sports Massage. Muscle tensions can develop through incorrect posture or repetitive movements that are work related, driving related, sleep related or stress related which can have nothing to do with sport.

What happens in an initial appointment?

In the initial appointment you will be asked to complete a client consultation form which includes your contact details, medical history / conditions and doctor’s details.  We will then discuss why you have come to see me and what you hope to gain from having the session/s.  Following this I will complete an assessment with you and I may ask you to perform some movements / tests so I can get an idea of how your muscles are currently moving. 

What should I wear to my appointments?  

Something comfortable!  I only ask client to remove items of clothing that allow me to access where I assess needs working on.  For example if your issues are in your upper back and neck then you will be asked to remove your top.  Underwear / shorts should be worn at all times.

It can be helpful to bring a pair of shorts with you and for ladies a vest top. 

Ladies – if I am likely to be treating your back, shoulders or neck, please do not wear a sports bra as these can be challenging to work round.

What is your cancellation policy?

rb massage has a 24 hour cancellation policy. If you need to cancel or re-arrange an appointment, please allow a minimum of 24 hours notice to avoid a 50% late cancellation fee. This same fee applies to any missed or unattended appointments without 24 hours notice.


What happens if I’m running late?

Please text me (when it is safe to do so) and let me know.  If I’m with a client I’ll get back to you as soon as I can.  If you are going to be more than 10 minutes late then it is unlikely I will be able to see you but I will let you know if I still can.


What methods of payment do you accept?

At the moment cash or cheque will be accepted.

What happens if I am not feeling well on the day of my appointment?

Clients are asked not to attend for a massage if they are unwell, suffering from a heavy cold or virus, infection or general ill health.  Please contact Rachel via text on 07713 623219 or email at at the earliest opportunity to rearrange your appointment.  Please note that our Cancellation Policy may still apply.

I have a cold/sore throat, can I still be massaged?

NO. Massage stimulates circulation and therefore can help to spread infection around the body.

Pregnancy and Post Natal Clients specific FAQs

Is it safe for pregnant women to receive Soft Tissue Therapy?

Sports and Remedial Massage is not recommended in the 1st trimester of pregnancy, however during the 2nd and 3rd trimesters it is ok if the pregnancy is straightforward and without health complications (if in doubt get in touch and discuss with me).  From personal experience I found that it really eased some of the muscle tension and discomfort I had as my bump grew bigger.

Do I need to get permission from my Doctor or Midwife before attending my appointment?

If you are considered to be a high risk pregnancy, and/or have any medical/pregnancy complications, please seek consent from your Doctor or Midwife prior to booking a massage appointment.

What makes pregnancy massage different from other massage?

In pregnancy massage Mostly the positions used! Usually pregnancy massage, certainly in the later stages of pregnancy, is carried out in a side lying position, using lots of comfy pillows for support. Your therapist will do their utmost to ensure you feel comfortable and looked after.

How soon can I come in for a postnatal massage after I've had my baby?

You can come as soon as you feel ready - you may wish to wait until after your 6 week check-up.  If you have had a Caesarean birth (C-Section) and you would like to book a massage before your 6 week check up, please ask your Doctor/Midwife for permission as it's important that your body is appropriately healed.